We fully guarantee all of our products to be free from factory defects and workmanship. If any product is found to be defective, or has been damaged in shipping, we will refund or exchange.

Downloads: All download videos are mp4 format and should play on any device. Please contact us if you have any problems. knight@dfwknight.com

Payment We at Milo Media Groupdo not retain any of your credit card information. All financial transactions are processed through our merchant CCBill. All refunds are handled by CCBill on a case-by-case basis. You may cancel your order anytime prior to shipment. Please keep in mind most orders ship within 24-48 hours.

Shipping All products are shipped by US Postal First Class mail. Shipping-n-Handling charge is $7.95 per order. Your order will arrive in a plain envelope or box with no indications of the contents for your privacy.

The return address will show as Milo Media Group . Please allow up to 3 business days for your item to ship, and up to 5 - 7 days for receipt of your order.

Returns All products are guaranteed to be free from factory defects and workmanship. If any product is found to be defective, or has been damaged in shipping, we will provide an exchange. YOU DO NOT NEED TO SEND THE ITEM BACK TO US. Please notify us within 10 business days and will ship you a replacement within 3 business days.